Senior Manager, Pricing Operation

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<div> <div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol">Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery,” which offers next-day delivery for a wide selection of items at affordable prices, and “Rocket Overseas,” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”</div> <div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol">&nbsp;</div> <div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol"><strong>Position: Senior Manager, Pricing Operations</strong></div> <h4>Role Summary</h4> <div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol">The Senior Manager, Pricing Operations will lead a team responsible for operational programs, cross-functional execution, and scalable process governance that support Coupang’s business in Taiwan. This role will own program milestones, risks, dependencies, operating metrics, and root-cause analysis across complex business operations. The successful candidate will use SQL, structured problem solving, and effective English communication to turn operational issues into measurable actions and outcomes. (The scope may include price-match-adjacent programs such as competitive intelligence, competitor purchasing, mystery shopping, or seller-classification initiatives.)</div> <h4>What will you do?</h4> <ul> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Lead and develop an operations team, with responsibility for work allocation, performance management, talent development, and team output.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Drive cross-functional programs by aligning stakeholders, resolving priority conflicts, clarifying ownership, and delivering shared outcomes.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Own operational processes and programs from definition through execution, including milestones, risks, dependencies, governance, and performance metrics.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Build and use SQL queries to investigate operational performance, identify anomalies, test root-cause hypotheses, and support decisions.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Translate complex operational problems into structured analyses, validated causes, actionable plans, and measurable improvements.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">(Design and operate competitive-information, mystery-shopping, competitor-purchasing, or seller-classification workflows that produce structured decision inputs.)</li> </ul> <h4>Basic Qualifications</h4> <ul> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Demonstrated people-management experience with formal responsibility for team performance, work allocation, talent development, or personnel decisions.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Demonstrated experience leading cross-functional stakeholders without relying solely on direct reporting authority.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Business Operations, Product Operations, or Program Management experience with responsibility for processes, milestones, risks, dependencies, governance, or operating metrics.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Demonstrated ability to structure complex problems, identify and validate root causes, and distinguish symptoms from underlying causes</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Ability to communicate effectively in spoken and written English.</li> </ul> <h4>Preferred Qualifications</h4> <ul> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Experience in an e-commerce or software company.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Hands-on experience building SQL queries.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Experience in Product Operations, Business Operations, or Program Management.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Evidence of end-to-end ownership for operational processes, cross-functional programs, execution governance, and measurable results.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Experience resolving conflicts involving cross-team goals, priorities, dependencies, or accountability boundaries.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Experience developing hypotheses, identifying data requirements, validating causes, and converting findings into operational actions.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">(Experience operating competitive-intelligence, mystery-shopping, competitor-purchasing, seller-classification, Marketplace Operations, Seller Operations, or Merchant Operations programs.)</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Pricing or retail-pricing experience is welcome but not required.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Retail experience is welcome but not required.</li> </ul> <h4>Recruitment Process and Others</h4> <ul> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf"><strong>Recruitment Process</strong> <ul> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview - Offer</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.</li> </ul> </li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf"><strong>Details to Consider</strong> <ul> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">This job posting may be closed prior to the stated end date for application if all openings are filled.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Those eligible for employment protection may receive preferential treatment for employment in accordance with applicable laws.</li> </ul> </li> </ul> <div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol"><strong>Privacy Notice</strong><br>Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below:<br><a href="https://www.coupang.jobs/privacy-policy/">https://www.coupang.jobs/privacy-policy/</a></div> <div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol"><strong>Equal Opportunity</strong><br>Coupang provides equal opportunities to all employees. We could not have achieved our unprecedented success without the valuable perspectives of our globally diverse teams.</div> </div>