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Senior Manager, Program Management (Business Planning)

PBS and Pricing Ops · Taipei, Taiwan

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Company Introduction  Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.    Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.  We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”  Role Overview  We are looking for a seasoned leader to partner closely with our Business Development team to build programs and methodologies focused on Buyability and Selection Quality. This individual will be responsible for working cross-functionally across various stakeholders including; product teams, engineering teams, catalog teams, and various business leaders. This role requires an individual with excellent attention to detail, a knack for operational process planning, analytical capabilities, and strong business acumen. Additionally, this candidate will be a self-starter, comfortable operating in ambiguous environments, and will own working with multiple operational processes across a wide range of stakeholder teams. The candidate will have a successful track record of collaborative relationship building, program and project management, experiencing leading projects, and reporting and analysis capabilities.  What You Will Do  Define the vision for category growth through best-in-class inputs across availability, price sharpness and delivery experience  Develop detailed plans to scale existing initiatives and create roadmap for new initiatives with clear objectives and goals  Partner closely with brand managers (buyer), marketing team, and pricing team to align on cross functional goals and processes for specific categories  Monitor program performance, resolve issues and collaborate on improvement plans to ensure seamless integration and high operational standards.  Create detailed category scorecard with inputs and defect metrics to understand category health. Present reports and detailed documents to stakeholders and leadership.    Basic Qualifications  Minimum 8 years of experience in management consulting, business operations, program management, or e-commerce General problem solver with strong strategic thinking and analytical skills who can deep dive into different problem domains  Business experience project/ program management, operations, or customer service within eCommerce  Ability to adapt to fast-changing environment  Ability to work independently and within a team  AI/LLM proficiency preferred    Recruitment Process  Application Review - Job Fit Interview - Focus Interview (or Virtual Focus) Interview – Offer  The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.  Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.    Details to Consider  This job posting may be closed prior to the stated end date for application if all openings are filled.  Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.  Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.