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Manager, Recruiting

Recruiting · Taipei, Taiwan

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Company Introduction   Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.     Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.  We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”       Role Overview   The Manager, Recruiting will lead daily high-volume recruitment operations to support rapid business expansion across Taiwan. This leader will own end-to-end recruitment delivery, monitor real-time candidate funnels, ensure strict SLA compliance, and lead a team of Recruiting Coordinators. The ideal candidate blends operational rigor with analytical problem-solving to reduce candidate friction and adapt to dynamically shifting headcount targets from Operations.    What You Will Do  <ul> <li>Hourly & Daily SLA Monitoring: Oversee daily applicant intake workflows to ensure the team consistently achieves the strict 24-hour Apply-to-Contact SLA. Run hourly monitoring to prevent pipeline backlogs.</li> <li>Team Leadership & Performance Coaching: Direct, train, and coach a team of Recruiting Coordinators (callers/screeners). Establish clear daily productivity standards, conduct regular call quality reviews, and drive performance management to ensure all team members hit output and conversion targets.</li> <li>Conversion Funnel & Root-Cause Analysis: Track real-time funnel metrics and conversion rates at each stage of the intake process. Synthesize qualitative feedback from coordinators to deep-dive into candidate drop-off, identify pain points, and execute process improvements that eliminate friction.</li> <li>7-Day Operational & Scheduling Management: Build and maintain operational workflows to ensure 7-day recruitment and confirmation coverage. Oversee the daily helper scheduling confirmation process for an active workforce of 500+ helpers (and growing) across Taiwan sites.</li> <li>Operations Partnership & Target Calibration: Serve as the primary point of contact for Site Operations leaders. Dynamically adjust site-level hiring targets and coordinator resource allocation in response to real-time volume fluctuations and business demands.</li> </ul>    Basic Qualifications   <ul> <li>High-Volume TA Leadership: 4+ years of recruitment/talent acquisition experience, with at least 2+ years leading teams in high-volume, hourly, logistics, retail, or service-industry hiring.</li> <li>Data-Driven & Analytical: Proven ability to analyze recruitment funnels, calculate conversion drop-offs, and conduct structured root-cause analysis to fix operational bottlenecks.</li> <li>Workforce & SLA Management: Experience managing 7-day operational schedules, team shift coverage, and time-sensitive SLAs.</li> <li>Process Optimization: Demonstrated track record of simplifying recruitment workflows, leveraging candidate messaging tools, and improving candidate conversion rates.</li> <li>Stakeholder Management: Ability to partner effectively with Site Operations and business leaders to align recruitment targets with operational shifts.</li> </ul>    Recruitment Process and Others     Recruitment Process   <ul> <li data-leveltext="" data-font="Symbol" data-listid="29" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer</li> <li data-leveltext="" data-font="Symbol" data-listid="29" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.</li> <li data-leveltext="" data-font="Symbol" data-listid="29" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. </li> </ul>   Details to Consider  <ul> <li data-leveltext="" data-font="Symbol" data-listid="30" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">This job posting may be closed prior to the stated end date for application if all openings are filled.</li> <li data-leveltext="" data-font="Symbol" data-listid="30" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.</li> <li data-leveltext="" data-font="Symbol" data-listid="30" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. </li> </ul>   Privacy Notice  <ul> <li data-leveltext="" data-font="Symbol" data-listid="31" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: <a href="https://www.coupang.jobs/privacy-policy/">https://www.coupang.jobs/privacy-policy/</a> </li> </ul> 人人均等的機會 Coupang提供均等的機會給所有員工。若沒有全球多元團隊的寶貴意見，我們不可能達成史無前例的成功。