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Staff Data Analyst

Customer Experience Tech · Taipei, Taiwan

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++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++    (Please remove the guide section when posting the job)   <ul> <li data-leveltext="" data-font="Symbol" data-listid="17" data-list-defn-props="{"335551500":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">[MUST refer to the latest Job Post Template] <a href="https://coupang.sharepoint.com/:w:/r/sites/globalrecruiting/Shared%20Documents/SOPs%20%26%20Policies/Templates/Job%20Post%20Template/(Master%20File)%20Job%20Post%20Template_TW.docx?d=wfed00e211f3e46c9a76a4d01b82c3759&csf=1&web=1&e=Mcnb8y">[TW] Standard Job Post Template</a>     </li> </ul> ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++     Company Introduction   Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.     Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.  We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”       Role Overview   As a product analyst, you will be responsible for providing reports and insights that aid in management to ensure top-notch customer experience. By collecting the tens of billions of data points that are created as millions of customers use Coupang’s services, Product Analytics creates meaningful insights, seeks answers to complex business questions, and enables a better understanding of customer behavior.    What You Will Do   <ul data-pm-slice="3 3 []"> <li> Create and provide new customer experience metrics and insights to ensure the best shopping experience for our customers. </li> <li> Collaborate with product managers, designers, program managers, engineers, and other stakeholders to make data-driven decisions. </li> <li> Create and manage weekly/monthly/quarterly business reports and work together with other teams to capture quality insights and present them to our stakeholders and leadership. </li> <li> Expert thought leadership as an ecommerce and fulfillment service analyst. </li> </ul>   Basic Qualifications   <ul data-pm-slice="3 3 []"> <li> Experiencing working in Fraud domain is a plus </li> <li> Expert SQL knowledge, with 7+ years’ work experience in data analytics </li> <li> Experience in providing clear and actionable plans by analyzing data and insights </li> <li> Ability to take work into your own hands with a sense of responsibility and exercise judgment to act in fast-paced and dynamic environment </li> <li> Great ability to think critically and solve nonstructural problems </li> <li> Strong communication skills to share analysis results clearly and concisely </li> <li> Experience with big data tools like Hadoop, Spark, and Presto </li> <li> Experience with BI tools like Power BI or Tableau </li> <li> Bachelor’s degree in statistics or computer engineering or equivalent experience </li> </ul>    Preferred Qualifications  <ul data-pm-slice="3 3 []"> <li> Experience with Python and R/SAS, or other statistical packages </li> <li> Experience in working with version control (Git, SVN, etc.) </li> <li> Well diverse in or comfortable with learning new modern data tools </li> <li> Master’s degree in statistics or engineering or equivalent experience </li> <li> Experience analyzing e-commerce and customer behavior logs </li> <li> Strong English skill (both verbal and written) is a plus </li> </ul>    Recruitment Process and Others   Recruitment Process   <ul> <li>Application Review - Job Fit Interview - Focus Interview – Offer</li> <li data-leveltext="" data-font="Symbol" data-listid="29" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.</li> <li data-leveltext="" data-font="Symbol" data-listid="29" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. </li> </ul>   Details to Consider  <ul> <li data-leveltext="" data-font="Symbol" data-listid="30" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">This job posting may be closed prior to the stated end date for application if all openings are filled.</li> <li data-leveltext="" data-font="Symbol" data-listid="30" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.</li> <li data-leveltext="" data-font="Symbol" data-listid="30" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. </li> </ul>   Privacy Notice  <ul> <li data-leveltext="" data-font="Symbol" data-listid="31" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: <a href="https://www.coupang.jobs/privacy-policy/">https://www.coupang.jobs/privacy-policy/</a> </li> </ul>