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[Coupang Fulfillment Service] Director, Fulfillment Center Automation Maintenance
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<p><strong>Company Introduction</strong></p> <div class="ewa-rteLine"> <div class="ewa-rteLine">CFS (Coupang Fulfillment Services) is a subsidiary of Coupang and manages all fulfillment operations for the company. With experts from diverse backgrounds in warehousing, loading, packaging, shipping, and returning goods, we are innovating to become one of the global retailers.</div> <div class="ewa-rteLine"> </div> <div class="ewa-rteLine">Coupang FCs (Fulfillment Centers) are beyond logistics warehouses. Supported by innovative technologies and factory automation systems, our FCs use data to improve our expertise in the order fulfillment process and make it more streamlined, cost-effective, and efficient.</div> <div class="ewa-rteLine"> </div> <div class="ewa-rteLine">If you thrive in a dynamic environment where you take ownership and deliver results, join us. Come infuse innovative thinking throughout our fulfillment operations to create a world where our customers wonder, "How did I ever live without Coupang?"</div> </div> <div class="ewa-rteLine"> </div> <p><strong>Role Overview</strong></p> <div> <div> <p>Coupang Fulfillment Services (CFS) operates one of the most advanced and scalable fulfillment networks in the industry, enabling fast and reliable delivery experiences for millions of customers.</p> <p>The Automation Maintenance team plays a critical role in ensuring the reliability, performance, and continuous improvement of automation systems across Coupang's fulfillment network. By driving operational excellence and equipment reliability, the team enables safe, efficient, and scalable operations while supporting Coupang's continued growth.</p> <p>As the Director of Fulfillment Center Automation Maintenance, you will lead the strategy, execution, and continuous enhancement of automation maintenance programs across multiple fulfillment centers. You will partner closely with Operations, Engineering, Product, Technology, and external vendors to improve equipment reliability, maximize operational performance, and support the deployment of next-generation automation solutions.</p> <p>This role is based in Seoul, South Korea.</p> </div> <p> </p> </div> <p><strong><span class="TextRun MacChromeBold SCXW45271546 BCX0" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW45271546 BCX0">What You Will Do</span></span></strong></p> <ul> <li> <div>Development of the long-term automation maintenance strategy and technology roadmap for CFS</div> </li> <li> <div>Leadership of automation maintenance operations across fulfillment centers to ensure equipment reliability and operational continuity</div> </li> <li> <div>Ownership of equipment performance, uptime, reliability, safety, and maintenance-related operational KPIs</div> </li> <li> <div>Delivery of automation maintenance readiness for new fulfillment center launches and greenfield projects</div> </li> <li> <div>Continuous improvement of existing automation systems, equipment performance, and maintenance processes</div> </li> <li> <div>Evaluation and selection of automation technologies, material handling equipment (MHE), software platforms, and integration partners</div> </li> <li> <div>Management of vendor relationships, service providers, and system integration partners</div> </li> <li> <div>Identification and execution of reliability, productivity, and cost improvement initiatives</div> </li> <li> <div>Oversight of engineering audits, root cause analysis, and corrective action programs</div> </li> <li> <div>Cross-functional partnership with Operations, Engineering, Product, Technology, Finance, and Supply Chain teams to execute strategic initiatives</div> </li> <li> <div>Use of data-driven insights to optimize maintenance programs and operational performance</div> </li> <li> <div>Benchmarking and adoption of industry best practices and emerging automation technologies</div> </li> <li> <div>Leadership, development, and coaching of high-performing automation maintenance teams</div> </li> </ul> <p> </p> <p><strong><span class="TextRun MacChromeBold SCXW25618503 BCX0" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW25618503 BCX0">Basic Qualifications</span></span></strong></p> <ul> <li> <div>15+ years of experience leading automation, maintenance, engineering, or reliability functions within fulfillment, logistics, manufacturing, or highly automated operational environments</div> </li> <li> <div>Experience managing large-scale automation systems and material handling equipment in complex operations</div> </li> <li> <div>Experience leading automation deployment, facility launch, or greenfield fulfillment center projects</div> </li> <li> <div>Proven track record of improving equipment reliability, uptime, productivity, and operational performance</div> </li> <li> <div>Strong understanding of automation technologies, system integration, and fulfillment center operations</div> </li> <li> <div>Experience working with WMS, WCS, WES, and related warehouse technologies</div> </li> <li> <div>Experience driving Operational Excellence, Lean, Continuous Improvement, or Reliability programs</div> </li> <li> <div>Ability to lead complex initiatives and drive alignment across multiple stakeholder groups</div> </li> <li> <div>Strong analytical and problem-solving capabilities with a data-driven decision-making approach</div> </li> <li> <div>Ability to thrive in fast-paced and highly dynamic environments</div> </li> <li> <div>Excellent communication, stakeholder management, and organizational leadership skills</div> </li> </ul> <p> </p> <p><strong><span class="TextRun MacChromeBold SCXW28240828 BCX0" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW28240828 BCX0">Preferred Qualifications</span></span></strong></p> <ul> <li> <div>Bachelor's degree or higher in Engineering, Industrial Engineering, Mechanical Engineering, Electrical Engineering, or a related field</div> </li> <li> <div>Experience in e-commerce, large-scale fulfillment, logistics, or supply chain operations</div> </li> <li> <div>Deep expertise in conveyors, sortation systems, AGVs/AMRs, robotics, and other advanced automation technologies</div> </li> <li> <div>Experience leading multi-site maintenance or automation organizations</div> </li> <li> <div>Experience managing system integrators and large-scale automation vendors</div> </li> <li> <div>Understanding of controls engineering, automation software, and warehouse system integration</div> </li> <li> <div>Experience implementing predictive maintenance, reliability-centered maintenance (RCM), or asset management programs</div> </li> <li> <div>Experience introducing innovative automation technologies to improve operational performance at scale</div> </li> <li> <div>Experience working in a global or multinational operating environment</div> </li> </ul> <p> </p> <p><strong><span data-contrast="none">Recruitment Process and Others </span></strong></p> <p><strong><span data-contrast="none">Recruitment Process </span></strong><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></p> <ul> <li><span data-contrast="none">Application Review - </span><span data-contrast="none">Job Fit Interview</span><span data-contrast="none"> - </span><span data-contrast="none">Focus Interview</span><span data-contrast="none"> – Offer </span> </li> <li><span data-contrast="none">The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. </span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="none">Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. </span><span data-ccp-props="{}"> </span></li> </ul> <p><strong><span data-contrast="none">Details to Consider </span></strong><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></p> <ul> <li><span data-contrast="none">This job posting may be closed prior to the stated end date for application if all openings are filled. </span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="none">Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. </span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="none">Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.</span><span data-contrast="none"> </span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer. </span><span data-ccp-props="{"134233117":true}"> </span></li> <li><span data-contrast="none">Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met. </span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="none">This is a full-time regular position and includes 12 weeks of probation period; provided, however, the probationary period may be either skipped, shortened or extended if necessary for business purposes.</span><span data-ccp-props="{}"> </span></li> </ul> <p><span data-ccp-props="{}"> </span></p> <p><strong><span data-contrast="none">Privacy Notice </span></strong><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="14" data-aria-level="1"><span data-contrast="none">Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below.</span></li> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="14" data-aria-level="1"><a href="https://www.coupang.jobs/en/privacy-policy"><span data-contrast="none"><span data-ccp-charstyle="Hyperlink">https://www.coupang.jobs/en/privacy-policy</span></span></a><span data-ccp-props="{"335559685":720}"> </span></li> </ul> <p><span data-ccp-props="{"335559685":720}"> </span></p> <p><strong><span data-contrast="none">Document Return Policy (This notice MUST be included in a job posting in Korea only to comply with the Fair Hiring Procedure Act.) </span></strong><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></p> <ol> <li><span data-contrast="none">This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act. </span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="none">A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant. </span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="none">A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit It</span> <span data-contrast="none">by email </span><span data-contrast="none">(</span><span data-contrast="none">recruitingops@coupang.com</span><span data-contrast="none">)</span><span data-contrast="none">. In such case, within fourteen (14) days from the date</span> <span data-contrast="none">of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail. </span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="none">In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act. </span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="none">The above paragraphs 1 - 4 shall only apply when the labor-related laws of Korea govern the application. They are otherwise not applicable.</span><span data-ccp-props="{}"> </span></li> </ol>